Refunds and Renewals Policy
At AlgoSignal, we are committed to delivering high-quality services and tools to support your trading and analytics needs. Your satisfaction is important to us, and we offer a 7-day refund policy for all eligible purchases.
Eligibility for Refund
Refund requests are valid under the following conditions:
The request is submitted within 7 days of the original purchase date.
A valid reason is provided, such as technical issues or genuine dissatisfaction with the service.
The product or service has not been misused, abused, or violated in terms of our Terms of Service.
Refunds are not applicable for change-of-mind decisions once access to the platform or data has been granted.
How to Request a Refund
To initiate a refund request, please contact us via email at support@algosignal.ai or through our website’s official support channels. Make sure to include the following information:
Your Order ID
Date of purchase
Reason for the refund request
All refund requests are subject to verification and review.
Refund Review & Processing
All valid refund requests will be reviewed within 7 business days.
If approved, the refund will be processed back to your original payment method.
Processing time may vary based on your bank or payment provider.
Duplicate Payments
In the event of a duplicate payment, you are entitled to a full refund of the extra charge. Please submit:
Proof of duplicate payment (e.g., receipt, transaction ID, or statement)
Date of the duplicate charge
Your contact details for verification
Once validated, the duplicate amount will be refunded promptly.
Renewals
AlgoSignal services may include auto-renewing subscriptions. You will be notified in advance of any upcoming renewals. You may cancel auto-renewals anytime before the renewal date via your account dashboard or by contacting our support team.
Policy Changes
We reserve the right to modify or update this policy at any time. All changes will be published on this page. We encourage you to review this policy regularly to stay informed.
Questions?
For any clarification regarding refunds or renewals, please reach out to support@algosignal.ai. We’re here to help.